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Privacy Statement

FitnessEngagement.com Privacy Statement

Welcome to FitnessEngagement.com (this “Website”)! FitnessEngagement.com is a proprietary, exclusive marketing communications and program management service provided by American Specialty Health Fitness, Inc. (ASH Fitness), a subsidiary of American Specialty Health Incorporated (“ASH”). FitnessEngagement.com provides marketing activities, creative services, and support to ASH Fitness and its subsidiaries’ contracted fitness facilities (collectively “Clients” and individually, a “Client”). This Website is designed for use by Clients and Clients’ authorized representatives, such as their fitness facility managers or communications personnel (each, a “User” or “you”). This Website is not a consumer-oriented site and is not intended for the general public. You must be a Client or a Client’s authorized representative to register on this Website. This Website is owned and operated by ASH Fitness on behalf of itself and its subsidiaries (hereinafter collectively referred to collectively as “ASH Fitness” or “we”).

We value our Users and respect their privacy. We collect personal information in an effort to improve the user experience and to communicate information about our products and services. We are committed to using personal information responsibly. This Privacy Statement informs you of what information we may collect from or about you on this Website, how we may use such information, and your rights and choices regarding your information. This Privacy Statement, together with the User Agreement for this Website, constitutes the entire contract between each Client /User and ASH Fitness regarding use of this Website.

We will not release, sell, rent, or trade your personal information to any third party without your permission, except when we believe in good faith that the law requires it, or to protect our own rights and properties, or as expressly stated in this Privacy Statement. We consider personal information to include, but not be limited to, name, e-mail address, mailing address, phone number, user I.D. and passwords, and other personally identifiable information.

IMPORTANT NOTE: We expressly forbid you from posting any personal health or financial information regarding you or any other person on this Website. We expressly disclaim any liability with regard to a User posting personal health or personal financial information of any kind on this Website.

You should read and familiarize yourself with this Privacy Statement and with our User Agreement for this Website. By using this Website, you accept and agree to be bound by this Privacy Statement as well as our User Agreement, and you consent to the collection, use, and storage of your personal and non-personal information as described in this Privacy Statement.

What kind of information does FitnessEngagement.com collect about Users?

When a User registers to establish an account on this Website, the following personally identifiable information of that User: first name, last name, e-mail address, physical/postal address, phone number, fitness facility name, and fitness facility ID number (if we provide one for them to access site). You may choose not to provide such information, but you will not be able to register on this Website and many areas of this Website are accessible only to registered Users. By registering on this Website, you represent and warrant that: (i) you are a Client or have authorization from a Client to register; and (ii) all information submitted by you is your own information and is truthful, current and accurate.

We also collect aggregate and anonymous data about Users, such as total page views in a given time period; total impressions per ad; average amount of time that visitors spend on the site each time they visit; average amount of time that visitors spend on each page of the site; percentage of visitors from a certain geographical area, etc. Such data does not identify you individually and we do not link such data to your personal information.

In addition, we collect data about User activities on this Website. For example, the Site servers may automatically collect and log “clickstream data” for all visitors to the site, such as IP addresses (which are numerical numbers that are automatically assigned to users’ computers and mobile devices when they are surfing the Internet), page requests, pages visited, content viewed, clicks and search queries made, etc. This Website also uses cookies and/or similar devices to collect User activity information on the site (see the cookie section below for more information). To the extent we use User activity data in a manner that identifies a specific User individually (e.g., if we link or associate such information with name or address), it will be treated as “personal information.” Otherwise, User activity information will be treated as “aggregate and anonymous data.”

How does FitnessEngagement.com use information collected about Users?

Except as expressly stated in this Privacy Statement, we use personal information collected from or about Users for internal purposes only, including measuring the number of visitors to the different sections of this Website, helping make this Website more useful to Users, administering and maintaining User accounts, and providing support to registered Users.

If you disclose your e-mail address, postal address, or telephone number to us, we will collect and store such information and may use it to contact you and/or send you information in accordance with applicable law, including marketing and promotional information that may be of interest to you. You may opt out of receiving further marketing/promotional e-mail, postal or telephone communications from us at any time by contacting us as described at the end of this Privacy Statement.

We may share your personal information with our parent company and other ASH Fitness subsidiaries so that they may communicate with you directly regarding their products, services, offers, promotions, etc. We do not knowingly share your personal information with any unaffiliated third party for such third party’s direct marketing use.

We do not disclose your personal information to third parties, EXCEPT under the following circumstances:

  • We may share your personal information with outside service providers and vendors (collectively “Service Providers”) who need to access such information in order to perform necessary services for us or this Website, including data storage, data security, hosting, maintenance and technical support for this Website, etc. We require that our Service Providers limit their use of such information solely to the purposes for which it was disclosed by us, and that they maintain the confidentiality, security and integrity of such information and not make any unauthorized disclosure to others;
  • We may disclose your personal information if doing so is required by law or, in our good faith belief, is reasonably necessary to: (i) comply with legal process (including a court order or subpoena); (ii) cooperate with law enforcement; (iii) enforce this Privacy Statement and/or our User Agreement for this Website; (iv) respond to an emergency; or (v) protect the rights, property or safety of ASH Fitness or its affiliates, Clients, other Users, and/or the public.
  • In addition, if ASH Fitness is sold or transferred to, merged with, or acquired by a third party, your information may be transferred to such third party as part of the transaction, in which event the privacy policy of such third party may govern further use of your information.
We may use and share aggregate and anonymous data collected on or through this Website for various purposes, including, without limitation, market research and analysis, reporting to our affiliates and business partners, and marketing and advertising. Given the anonymous, non-personally identifiable nature of such data, there are no restrictions under this Privacy Statement on how we may use or disclose such data.


Information Access

You may change, update or correct your personal information at any time by logging into your account on this Website and going to the “My Account” page. However, you may not delete any of your personal information without terminating your FitnessEngagement.com user account. Please note that your fitness facility name, e-mail address, street address, city, state, zip, and phone number are all required information necessary for the maintenance and administration of your user account on the Website.

Information Retention

Personal information will be retained by us for a minimum of seven years in accordance with our record retention policy, unless we are prohibited from doing so by applicable law. User accounts, however, may be terminated or disabled upon written request using the contact information provided at the end of this Privacy Statement.

How does FitnessEngagement.com protect the privacy of minors?

This Website is not designed or intended for use by minors. You must be at least 18 years of age to use this Website. By registering on this Website, you represent and warrant that you are at least 18 years of age. We reserve the right to immediately terminate the account of any User who is believed or suspected to be underage. We urge parents and guardians to spend time online with their children and to participate in and monitor the online activities of their children.

Protecting Yourself

We will protect your privacy as described in this Privacy Statement. However, you should keep in mind that if you voluntarily disclose personal information online, especially confidential health information, it is possible that despite our efforts, information may be accessible by others. You can help guard against this by not giving anyone else access to your personal computer, such as or family member. And never give out your user I.D. or password to your FitnessEngagement.com account. Please note that no data transmission over the Internet is 100 percent secure. For that reason, we cannot guarantee the security of any data or information that you send to us.

Use of Cookies, etc.

A cookie is a small data file that websites often store on a computer's or mobile device’s hard drive when their sites are visited. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites visited.

We use cookies to enhance your experience while navigating this Website by storing and tracking your preferences. Some cookies will remain on the hard drive of your computer or mobile device for the duration of your browsing session, while others will remain for longer periods of time or will remain unless and until deleted by users.

Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can change your browser settings to refuse them. If you choose to have your browser refuse cookies, it is possible that some areas of this Website will not function properly when you view them, and you may have to enter personal information every time you use this Website.

In addition, we may use so-called “pixel tags,” “web beacons,” “web bugs,” “clear GIFs,” etc. (collectively “Web Beacons”) to collect information about your visits to this Website. These are small electronic images embedded in web content (including online ads) and email messages and are ordinarily not visible to users. Web Beacons enable us to track pages and content (including ads) accessed and viewed by users on this Website. Also, when we send HTML-formatted (as opposed to plain text) emails to you, Web Beacons may be embedded in such emails to allow us to monitor readership levels so that we can identify aggregate trends and individual usage to provide our users with more relevant content or offers. Web Beacons in emails may recognize activities such as when an email was opened, how many times an email was forwarded, which links in the email were clicked on, etc. Web Beacons cannot be declined when delivered via a regular web page. However, Web Beacons can be refused when delivered via email. If you do not wish to receive our Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

How does FitnessEngagement.com ensure information is secure?

In order to safeguard Users’ personal information, we enforce strict company-wide policies regarding privacy, security, and confidentiality.

ASH has an organizational commitment to protecting privacy and security. All employees who have access to Users’ personal information are aware of security policies and practices through employee orientation and annual refresher training. Personal information is secured in an isolated database with tightly restricted access. Employees authorized to view this information are authenticated prior to gaining such access.

ASH reviews Web security on an ongoing basis. In addition to daily security administration and response activities, the ASH environment undergoes an overall security review on an annual basis.

Links to Third-Party Websites

This Website may contain links to third-party sites that are not owned or controlled by or affiliated with us. We are not responsible for the privacy practices of such third-party sites. Once you enter such a third-party site, this Privacy Statement will no longer apply, and any information collected from or about you on that third-party site will be governed by the privacy policy of that third party. Such third-party sites’ privacy policies and practices may be substantially different from those of ours. They may send their own cookies to you and may collect data about you and make use of that data in ways that we would not. You access such third-party sites entirely at your own risk. You should always read the privacy policy for a third-party site before disclosing any personal information on such site.

Changes to Our Privacy Policy

ASH Fitness reserves the right to make changes to this Privacy Statement at any time by posting the modified policy on this Website. Modifications shall be effective when they are posted on this Website. Such posting shall constitute notice to you. Your continued use of the Website following the posting of any such modifications on this Website will mean you accept and agree to be bound by such modifications.

Any changes to this Privacy Statement that affect the use of your personally identifiable information will not be applied to you until your continued use of this Website following the posting of any such modifications of this Privacy Statement on this Website, or until you have otherwise consented to the modifications.

We encourage you to check this Website regularly to see if we have made any modifications to this Privacy Statement.

How to contact FitnessEngagement.com

Questions and requests may be submitted online using the “Contact” page of this Website, or may be submitted to:

American Specialty Health Fitness, Inc.

c/o American Specialty Health Incorporated

10221 Wateridge Circle

San Diego, CA 92121

Phone: (800) 559 6580

Email: ASHFitness@ashn.com